Terms of Service

Last updated

1. Who you are contracting with

SatisPhy Labs at satisphylabs.com ("the Service") is operated by [FULL LEGAL NAME], a sole trader based in London, United Kingdom. Contact address: [POSTAL ADDRESS].

You can reach us at satisphylabs@gmail.com.

2. What the Service does

SatisPhy Labs provides browser-based tools for generating and recording physics animations. Simulations run in your browser and recordings are produced on your own device. Access to the studio requires a paid plan.

3. Accounts

You must be at least 18 to hold an account and make a purchase. If you are under 18 you may use the Service through an account held by a parent or guardian, who is responsible for that account.

Keep your password secure. You are responsible for activity under your account. One account is for one person. Do not share credentials or resell access.

4. Plans and payment

Two plans are offered, at the prices shown at checkout:

• Monthly: a subscription billed each month in advance. It renews automatically until you cancel.
• Lifetime: a single payment granting access for the lifetime of the Service (see section 6).

Payments are processed by Stripe. We never receive or store your card details. If a subscription payment fails, access is suspended until payment succeeds.

You can cancel a monthly subscription at any time from your account page. Access continues to the end of the period you have already paid for. We do not charge a cancellation fee.

5. Your right to cancel, and refunds

You have 14 days to change your mind. As a consumer buying a digital service you may cancel within 14 days of purchase and receive a full refund, whether or not you have used the Service. You do not need to give a reason.

To cancel, email satisphylabs@gmail.com from the address on your account. We will refund you to your original payment method within 14 days of being told.

This applies to both plans. A refunded lifetime purchase ends access immediately, and a refunded monthly payment ends the subscription.

After 14 days, monthly subscriptions can still be cancelled at any time and simply stop renewing, and you keep access until the end of the period you have paid for. We do not refund part-used months.

Nothing here removes your rights under the Consumer Rights Act 2015. If the Service is faulty, not as described, or not provided with reasonable care and skill, you are entitled to a repair, replacement or refund regardless of the above.

6. What "lifetime" means

A lifetime purchase grants access for as long as we continue to operate the Service. It is not a promise to run the Service forever, and it does not transfer to another person.

If we decide to close the Service we will give at least 30 days' notice by email to the address on your account, so you have time to record anything you still want. Beyond any statutory right, closing the Service does not create a refund entitlement. Please take this into account when choosing between the plans.

7. What you make with it

Everything you export is yours. You may use your clips for any purpose, including commercially, by publishing and monetising them on YouTube, TikTok, Instagram or anywhere else, and using them in client work. No attribution is required and we claim no rights over your output.

You may not use the Service, or material exported from it, to build, train or market a product that competes with it.

8. Acceptable use

You agree not to:

• share, resell or sublicense access to the Service
• attempt to bypass payment, access controls or usage limits
• copy, decompile or redistribute the Service's code
• disrupt the Service or attempt to access other users' accounts or data

We may suspend or close an account that breaches these terms. Where a breach is not serious we will contact you first.

9. Availability

We aim to keep the Service available but do not guarantee uninterrupted access. Maintenance, updates and faults may cause downtime. Features may be added, changed or removed. Recording depends on your browser's capabilities and is not available in every browser.

10. Our liability

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited, including your statutory rights as a consumer.

Otherwise, we are not liable for losses that were not reasonably foreseeable, for lost profits, or for loss of content you have not saved to your own device. Our total liability is limited to the amount you have paid us in the 12 months before the claim.

11. Changes to these terms

We may update these terms. If a change materially affects your rights we will email the address on your account at least 14 days beforehand. Continuing to use the Service after a change takes effect means you accept it. If you do not, you may cancel; where a change materially disadvantages a lifetime holder we will offer a pro-rata refund.

12. Ending your access

You may close your account at any time by emailing us. We may end access if you breach these terms, or if we close the Service under section 6.

13. Governing law

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. If you live elsewhere in the UK you may bring proceedings in your own jurisdiction.